Refund policy

Ask for a refund any time before a person starts collecting reviews for your order and we will refund the full amount. Collection is manual, so there is usually a window between your payment and the start of work.

We deliver within 24 hours of successful payment and receipt of your required business details. That is 24 elapsed hours, weekends included. A bonus comparison based on competitor details you send later runs on its own 24 hour clock from when we have them.

If we miss a deadline, email us and we will resolve the delivery or cancel the order for a refund. Lateness does not trigger an automatic refund, and we will not quietly move a deadline.

If we cannot produce or deliver your report for any reason, you get a full refund. You also get a full refund if you were charged in error or charged twice for the same report.

Your package sets a maximum number of your most recent public Google reviews. Sometimes a listing has fewer usable reviews than the package covers. If that happens we tell you the actual count before we generate the report, and you choose one of these:

• Move to a smaller package that matches the reviews available, and we refund the price difference.
• Cancel the order for a full refund.

We never quietly deliver fewer reviews and treat it as the package you paid for. The report always states the number of reviews actually analysed and the dates they cover.

Contact us within 14 days of delivery if the report has material errors or is missing content we promised. We will correct it. If we cannot resolve the problem, we refund you.

This 14 day window is our own service commitment. It does not limit or replace any rights you have under the law that applies to you. Those rights still stand.

We do not promise more sales, better rankings, or any particular business outcome. A report that reports unfavourable findings is still a correctly delivered report, so findings you dislike are not on their own grounds for a refund. If you believe a finding is factually wrong or not supported by the reviews we analysed, tell us and we will check it.

Email jimkukral@gmail.com with your order ID and a short description of the problem. Your order ID is shown on your order page when you are signed in. Never send card numbers or passwords by email. We do not need them and we will not ask for them.

Refund requests are handled by a person, so a reply is not instant. Where the payment method supports it, refunds go back to the original payment method. Timing depends on the payment provider and your bank, and we do not promise a specific number of days.

Online checkout is not switched on yet. Until it is, any payment is arranged directly with us and any refund is arranged the same way.

The first 500 successfully paid real orders include one competitor comparison at no extra charge, covering up to 75 competitor reviews, collected and counted separately from your own reviews. The bonus has no cash value and cannot be exchanged for money or a discount.

• Test orders, demo orders and unpaid drafts never take a bonus slot.
• If an order is refunded, the slot it used stays used. We do not resell it, and any bonus work not yet delivered is cancelled.
• If we cannot collect usable review data for the competitor you chose, we offer you a different competitor or cancellation of the comparison before your report is delivered. We do not simply drop it.

See our terms of service and privacy policy.